A robust and dynamic contact center with an omni-channel platform enabling businesses to serve their customers in fastest time possible. The solution is designed to be highly flexible and scalable as per business requirements, providing the following key benefits:
Ability to quickly meet customer demands
Lower costs associated with the acquisition and maintenance of technology
Capable on having multiple interaction mediums like inbound and outbound calls along with emails and SMS along with case management for grievances and complaints raised by the customers.
The solution should comprise of an IVR with 3 languages and further menus and routing to the agent along with self-service and feedback capabilities.